Help & Support
How can we help?
Browse common questions below, or reach out to a human on our support team.
How do challenges work?
Every challenge has a category (Selfie, Photo, or Video), a duration, and a prize. Post your entry before the timer ends. Other players rate posts 1–5 stars, and the top-ranked entries win crowns and any sponsored prizes.
How do I win a crown?
Crowns are awarded automatically when a challenge settles. #1 wins the sponsor crown (or the daily #1 crown if no sponsor is attached). Ranks #2–#100 receive tiered ranked crowns based on placement.
What are tiers (Rookie Cap → GOAT)?
Your tier is based on follower count and determines which group you compete in. Groups can have their own prizes and leaderboards. Every tier has a standard headgear crown that's equipped automatically.
How is my score calculated?
Your post score is the average of all ratings received, weighted by rater trust. Leaderboards refresh in real time and reset weekly, monthly, or per challenge.
Can I edit or delete a post?
You can delete your own posts at any time from the post's menu. Ratings and crowns tied to a deleted post are removed. Captions cannot be edited once a challenge ends.
How do I customize a crown?
Open Settings → Crown Builder. Pick a headwear base, choose colors, add text, and place charms. Save to add it to your collection and equip it on your profile.
Why isn't my camera or gallery opening?
Crown needs permission to use your camera and photo library. Enable it in your device settings under Privacy → Camera / Photos, then reopen the app.
How do I report a post or user?
Tap the three-dot menu on any post or profile and choose Report. Our team reviews reports and takes action on content that violates the Community Guidelines.
How do I block someone?
Open their profile, tap the menu, and choose Block. Blocked users can't see your posts, rate you, or send you messages.
How do I delete my account?
Email support@crown.app from your account's email address with the subject "Delete my account". Your profile, posts, ratings, and crowns will be permanently removed within 30 days.
Email support@crown.app from your account's email. Removal is permanent and completes within 30 days.